Careers

Resort Manager

Eswatini

Responsibilities:

– Oversee daily operations of the resort, including guest services, housekeeping, maintenance, and finance.

– Develop and implement strategies to maximize revenue and profitability.

– Manage budgets, expenses, and financial reports.

– Recruit, train, and supervise staff members.

– Ensure compliance with health and safety regulations.

– Maintain positive relationships with guests, vendors, and stakeholders.

– Coordinate events and promotions to enhance guest experience.

– Handle guest inquiries, feedback, and complaints effectively.

– Monitor market trends and competitor activities to make informed decisions.

Requirements:

– Bachelor’s degree in hospitality management or related field (preferred).

– Proven experience in resort management or similar role.

– Strong leadership, communication, and problem-solving skills.

– Excellent organizational and time management abilities.

– Ability to work flexible hours and handle pressure situations.

– Knowledge of hospitality software and industry best practices.

– Passion for delivering exceptional guest experiences.

– Valid driver’s license and willingness to travel if required.

– South African and Eswatini residents can apply

Note: This job specification is a brief outline and may not include all duties and qualifications required for the role, if you don’t hear from us in two weeks please consider your application unsuccessful.

How to Apply: Please send a motivation letter plus your CV to hr@bonhotels.com and hrassistant@bonhotels.com

Customer Relationship Executive

BON Hotel Bloemfontein Central

BON Hotel Bloemfontein Central – Customer Relationship Executive

BON Hotel Bloemfontein Central is looking for a talented Customer Relationship Executive (CRE) to administer our Marketing department which includes extensive social media presence. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a CRE we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively. Hand-in-hand with this is the daily reporting and administrative duties to be attended to in a timeously manner.

KEY OBJECTIVES OF THIS POSITION:

Ultimately, you should be able to handle our social media presence. Perform research on current benchmark trends and audience preferences.

Design and implement social media strategy to align with business goals.

Set specific objectives and reporting on meeting goals.

Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news).

Monitor web traffic.

Collaborate with other teams to ensure brand consistency.

Communicate with followers, respond to queries in a timely manner and monitor customer reviews.

Oversee social media accounts’ design (e.g. Facebook timeline cover and profile pictures)

Suggest and implement new features to develop brand awareness, like promotions and competitions.

Stay up-to-date with current technologies and trends in social media, design tools and applications ensuring high levels of web traffic and customer engagement.

RESPONSIBILITIES OF CRE:

Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.

Ensures that all reports associated with the position are accurate and produced on time.

Maintains excellent relationships with Hotel guests.

Create and maintain the guest history system.

Produce welcome letter/packet for arriving guests daily.

Develop rapport with return guests while maintaining a professional attitude and image.

Ensure guest privacy and security by correctly following BON Hotel SOP’s.

Fully familiarised with all hotel and company policies, as well as hotel programmes offered such as Loyalty programme.

Participate in company and hotel induction-and refresher programmes.

Responsible for certain Sales and Marketing-related functions within the department particularly; but not limited to, correspondence, research and interacting with guests.

Ensures all relevant documentation and correspondence is received from all departments on a daily basis.

Performs additional duties, which may be required or as requested by the General Manager.

Attends regular meetings with other management members as defined by the General Manager to facilitate the smooth running of the department.

Ensures that all laws, regulations, licenses and BON Hotel policies pertaining to the operation of the department are adhered to.

Accountable for the maintenance of all standards in the department at all times.

Accountable for implementation, adherence and management of all applicable guest satisfaction mechanisms focusing on ongoing service and product improvement resulting in guest loyalty.

Serves on hotel committees as determined by general manager.

REQUIREMENTS AND SKILLS:

Proven work experience in social media.

Hands on experience in content management.

Excellent verbal and written skills.

Ability to deliver creative content (text, image and video).

Solid knowledge of Google Analytics and Facebook META.

Knowledge of online marketing channels.

Analytical and multitasking skills.

Valid driver’s licence.

Transport to-and-from work (even after hours).

This position entails working extended hours from time to time.

Self-driven individual.

Must be a team player.

Good time management skills.

Professional and presentable.

Must be fluent in English (both verbal and written).

Should you believe you have all the required qualifications and skills to fulfil this role and add value to the team, please apply for this position by providing a full and detailed CV before 16 February