Maturity brings acceptance of one’s flaws. Although this flaw is something I am not proud of, it is something I must constantly work on: my (sometimes) arrogant approach to authority. Seems to be something engrained in my make-up, or perhaps inherited in my DNA. I am (too often) guilty of only seeking my own advice and believing my own propaganda. The result is occasionally a little macabre, so I must honestly admit that I don’t have a ‘mentor’ as so many others do, as there are few people whom I look up to.
But all is not lost. In fact, I was chuffed with myself recently when asked what I have learnt from colleagues, bosses or ‘mentors’ during the course of my hospitality career. So this got me thinking. And here they are: the 10 best pieces of advice, observations and principles I have not only learned, but occasionally ‘hijacked’ during my career in hotels.