The revolving door

BON Hotels Blog - The revolving door

I’ve been a little concerned lately with the turnover of people in our new company. We’ve experienced a number of people starting with us and within a few weeks – or even days! – a resignation lands in my inbox. Being highly tuned to my people is important, so the latest emigration of staff enticed me to probe. The glaring question: is there something wrong with our culture or working environment?

Turns out, I’m a bit of a worry wart, because what emerged is that there is in fact a certain culture developing, an unbelievable team of excited, dedicated and highly motivated bunch of go-getters. And those that don’t fit in can take the next exit.  In fact, in light of our recent discussions, I’ve discovered that I have a few staff itching to have their say, so I’ve invited our Group Revenue Manager, Jeanne Brand, to be our guest blogger this week. Over to you Jeanne....

 

I’ve never worked so hard in my life, and I’ve never had so much fun doing it. I’m in my third month at BON Hotels, and for the first time in my life I love Mondays. My place of work is a vibrant, motivating, exciting place to be. Although I sometimes feel a bit overwhelmed and it seems as if I have much to learn, I am often reminded by this team that they all were once where I am: a sort of industry clone. You know the signs – cut and paste from years and years of old fashioned corporate culture, a place where you are taught not to step out of your box but to rather just get on with that which you were assigned to do.

I am excited to repost this news flash: at BON Hotels, it’s a case of…what box? Everyone is prepared to do what it takes to get the job done, from Guy himself, to each and every senior manager. I feel a real sense of team work, not a false façade that lingers temporarily for a few days after the annual conference. Look, we may sometimes be burning the candle at both ends, but we are in a very exciting phase of a new company, and I feel that what we accomplish now will usher in booming success and a bright future reputation for BON Hotels. Of course, we don’t know what tomorrow will bring, but there’s an urgency to make certain that today we are going to be the very best we can be.

In order to survive in these walls, I think you need to be an entrepreneur yourself. You have to get your hands dirty, generate with new ideas, implement fresh ways of doing things, and speak out with suggestions backed with research and investigations into the industry. To be flexible is paramount: there’s no room for moods or sensitivity.  I’ve had to learn how to be thrifty too; being a small company in the hospitality industry, we don’t have the huge budgets that the international and global companies have, so I’ve needed to find cost-effective solutions to bypass costly revenue programmes and compare apples with pears.

I have learnt so much in the last three months, completely by necessity of jumping in and helping out…and boy, have I had fun doing it!

Author

Chief Executive Officer

Having grown up in the corridors and reception areas of Cape Town hotels, Guy Stehlik is no stranger to the hospitality industry.

Tags

10 000-hour rule 2014 2015 3 Star Hotel 5-star hotels africa African Experience African Opportunities Art of War asia Bank investment Big City Deals BON Academy and Training Institute BON Bill of Rights BON Blitz BON Ethos BON Hotels BON Principles BON STARS BONami Bosses Budget Budgets Business Business Coach Business Relationships Business Rescue Business Travellers Call Centre Cape Town Cape Town Hotels in the CBD Career Day Careers Cash Flow Citizen M Client Colleagues Company Culture Company Start Up Core Values Corporate Corporate traveller Corruption Creating Jobs Debtors Democracy Distressed Hotel Distressed Hotels Entrepreneur Entrepreneurs EXCO meetings Family Entertainment Food and Beverage foreign General Manager General Managers Generation Y Get the basics right Goals Good People Government Government initiatives Gratitude Green-fielding growth Guest comment Guest expectations Guests HICA Conference Home life hospitality Hospitality Company Hospitality Industry Hospitality Industry Leaders Hospitality Sector Hotel agreements Hotel basics Hotel contracts Hotel Design Hotel Developers Hotel Developments Hotel Guests Hotel Industry Hotel Investment Conference Africa Hotel Management Hotel Management Company Hotel Management Contract Hotel Management Contracts Hotel Management Personnel Hotel Management; Lease Agreements; Portfolio of Hotels; Management Companies Hotel Operator Hotel Operators Hotel Owners Hotel Rooms Hotel School Hotel take over Hoteliers Hotels Industry Events Industry exhibitions and events International brand International Hotel Brand International Hotel Brands International Hotels It's my Biz Job-seekers Kwazulu Natal Life Lessons Local hotels Local Markets local travellers Long-haul Destination Loyalty Programme Loyalty programs Management Company Management Experience Marketing Strategies Mentoring Mentors Millenials mobile most outrageous job Namib-Cape Route Namibia Nedbank Networking new markets New projects nigeria Operations organic growth organisation Outliers Owner's Bill of Rights owner-staff-guest-centric company Partnerships in Hospitality passion Plan Profitable Business Proposals Public Relations Publicity Relationships Resort Management Return on Ego Return on Investment Revenue Sales skills Sales Team Senior Management Sharing Economy Small Towns social media south africa South African Banks South African Tourism South Africans Staff Staff movements Strategic Planning Student life Survey Talent Targets Team member Technology Teen Entertainment Third part agent tourism Tourism Industry Tourism markets Trade Shows Training travel trends Value Value adds Value for money Values Verbal abuse; Racial abuse West Africa Wi-Fi Women in the workplace Work hours Young Talent Zambia

STOP SHOPPING AROUND

12% off when you
book online via www.bonhotels.com

You’ve got this in the bag!

Book Now

Hotel Reservations

Country
Hotel