The tech revolution sweeping through the global hotel industry seems fuelled by the post-pandemic zeitgeist of ‘life’s too short’. Tech speeds things up, ensures efficiency, minimises human error, and remains in action 24/7.
Then there’s the new breed of post-Covid, tech-savvy guest, who has requirements and expectations that the industry is still getting to grips with. They’re looking for 24/7 contactless support, ease of use, and a sense of control through self-service, basing their choices on a greater variety of options, which are challenging the hospitality paradigms of yesteryear.
And while this post-Covid era and all the pent-up travel demand seems to be driving these global tech trends, I disagree. It’s the ‘fault’ of the millennials!
Here at BON Hotels, we are the first to admit that millennials were right all long. But let me “rewind” to five years ago, when I was musing over the minds of millennials wondering why they seemed antisocial.