"If everyone is moving forward together, then success takes care of itself." – Henry Ford.
The hospitality industry is no stranger to hardships. We are often first to feel the impact of any global or local crisis. When a situation impacts the lives of the consumers we deal with daily, we are directly affected. So, this happens regularly; and we must tackle crises head on, for the sake of consumers and their confidence in us and for our own teams and their livelihoods.
No industry experiences smooth sailing all of the time. While you cannot prepare for everything ‒ we certainly did not foresee a global pandemic sending much of the world into lockdown so swiftly ‒ it is essential to have strategies in place to be prepared for potential crises. We might not know what the future holds, but we always have plans in motion for acting quickly and communicating effectively.
