Careers

Call Center Agent (Fixed Term)

BON Hotels wishes to appoint a Call Center Agent to join our Head Office team in Century City, Cape Town.

This individual will be primarily responsible to provide administrative support.

Requirements:

Previous experience as a Call Center Agent or Reservations Agent in a full service 4* and 5* hotel.

Processes reservations, modifications and cancellations.

Excellent organizational and multi-tasking abilities.

Operate Switchboard - Retrieve all messages and respond on call backs and queries.

Operate the Live Chat system, by responding to all enquiries.

A South African citizen To apply, send your cv and cover letter explaining why you’re the best candidate to cheri@bonhotels.com.

Closing date for applications is 30 June 2022. Should you not hear from us, please consider your application unsuccessful. 


Operations Manager Required within the heart of Empangeni’s business district in KwaZulu-Natal.

The BON Hotel Group is rapidly expanding within Africa and wishes to appoint an Operations Manager to administrate, manage and market our wonderful hotel in Empangeni. The hotel is well situated for the business and leisure traveller.  Combining simplicity with understated style, accommodation comprises of 55 tastefully decorated rooms, an in-house restaurant, bar and four meeting rooms seating up to 230 delegates. There are many nearby attractions in the area to explore and experience.

BON’s Operational Managers are responsible for assisting the General Manager with the management function in all departments, manages the hotel and staff on a daily basis, maintains the policies and strategies for the hotel, ensures compliance of all legislation and company standard operating procedures, creates and maintains an environment where all management and employees develop and excel and employees are disciplined and rewarded.  

Requirements:

  • Previous experience as an Operations / Rooms Division / Assistant General Manager in a full service 4 or 5 hotel
  • A recognised qualification in Hospitality Management
  • Systems experience required – OPERA, Micros, Internet, MS Word/Office, Microsoft excel and Outlook
  • Experience in IR management and disciplinary processes
  • Good leadership and interpersonal skills essential
  • Attention to detail pertaining to area of responsibility
  • Maintain a neat, clean and well-groomed appearance as per company standards
  • Good administrative skills
  • Ability to use Initiative and be proactive and self-motivated
  • Ensure that the standards of service excellence and guest satisfaction are met and maintained

To apply, send your cv and cover letter explaining why you’re the best candidate to andre@schoonieshospitality.net. Closing date for applications is 30 June 2022. Should you not hear from us, please consider your application unsuccessful.


Hotel Team Members Required – Oudtshoorn based hotel.

The BON Hotel Group is rapidly expanding within Africa and are wanting to develop young individuals to learn how we administrate, manage and market our hotels in South Africa.

Accountant / Bookkeeper

The Accountant / Bookkeeper will be responsible for:

  • Overall management of the accounting function and the responsible team.
  • Ensuring correct expenses are allocated in correct month.
  • Ensuring all monies are collected timeously through management of credit facilities review.
  • Reviewing and authorising all payments to suppliers in accordance with cash flow availability.
  • Ensuring all creditors are paid timeously, taking into account settlement discounts and applicable rebates are collected.
  • Monitoring all creditors and ensuring compliance to procurement processes and policies.
  • Verifying payroll transactions before finalisation of processing.
  • Forecasting/budgeting business for future months/years.
  • Processing monthly financial statements and report on these to the General Manager.
  • Timeously forwarding financial statements to head office as per the set deadlines.
  • Monitoring stock taking procedures and ensure that all stock is accounted for.
  • Monitoring daily revenue control, cash & banking and oversee all cash up schedules.
  • Reviewing the month end pack/balance sheet and ensure that all reconciliation items are followed up.
  • Ensuring that the ledgers remain in balance and follow up when necessary.

Requirements:

  • B. Comm. with Accountancy as a major subject essential
  • Hotel Management Diploma beneficial
  • Hotel level financial management experience for 5 years
  • Computer proficient
  • Accounting package experience

To apply, send your cv and cover letter explaining why you’re the best candidate to cheri@bonhotels.com. Closing date for applications is 30 June 2022.

Should you not hear from us, please consider your application unsuccessful.


Hotel Team Members Required – Cape Town based hotels

The BON Hotel Group is rapidly expanding within Africa and are wanting to develop young individuals to learn how we administrate, manage and market our hotels in South Africa.

Vacancies currently exist for:

Assistant Banqueting Manager

The Assistant Banqueting Manager will be responsible for:

  • Planning, organizing, setting up and hosting all functions and events.

  • Ensuring the YTD departmental profit per the budget is achieved.

  • Revenue Control - Fully responsible for the Banqueting and Conferencing department’s financial performance and long-term sustainability.

  • Following up on all daily business enquiries and all pre-payments and deposits limiting business risk.

  • Managing weekly functions meetings with the co-ordinators, F&B and Kitchen team.

  • Ensuring all revenue per function sheet is raised correctly per day.

  • Ensuring post conference debrief with client and sign off of account before departure on last day.

  • Assisting in the development of Banqueting menus and menu prices, beverage lists and beverage prices with the aim of achieving maximum sales and meet or exceed budgeted departmental profit percentages.

  • Forming part of Duty Management team and as such will be available to answer guest queries, complaints, ensure operating standards of the Hotel are achieved and be responsible for the hotel operation during the Duty Manager shifts.

Requirements:

  • Ability to work accurately under pressure.

  • Excellent planning and organisational skills.

  • Time management skills are essential.

  • Computer Literacy is essential (Micros, Opera, Word and Excel).

  • Well groomed, presentable and professional manner.

 

Receptionist /Reservationist

The Receptionist will primarily be responsible for:

  • Records, processes and files accurately all information relating to in-house guests.

  • Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets and registration details.

  • Allocates rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping.

  • Receives Guests in a manner which is polite, friendly and efficient.

  • Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.

  • Relieving reservationists when necessary.

Requirements:

  • High school diploma or equivalent.

  • Guest/customer relations experience, preferably in a hospitality environment.

  • Strong working knowledge of relevant computer software including MS Office and Opera (or similar), including Reservation’s module.

  • Administrative skills.

  • Desire to serve guests.

 

Food and Beverage Manager

The Food and Beverage Manager will be responsible for:

  • Producing and driving an annual business plan for the F&B department incorporating a yearly marketing plan and an associated budget.

  • Compiling an annual financial budget for the F&B department with the input of the General Manager.

  • Ensuring the YTD departmental profit per the budget is achieved.

  • Working closely with Executive Chef to ensure food cost budgets are met.

  • Revenue Control- Fully responsible for the F&B department’s financial performance and long-term sustainability.

  • Ensuring that standards are maintained in F&B outlets at all times in relation to service delivery and hygiene requirements.

  • Proactively communicating market trends and possible changes in guest preferences and expectations on F&B offering to the General Manager at mandated meetings.

  • Ensuring that guest satisfaction is established and maintained by the employees of the Food & Beverage Department.

  • Identifying and implementing employee training schemes to ensure that standard company operating standards and procedures and employment equity targets are met.

  • Developing menus and menu prices, beverage lists and beverage prices with the aim of achieving maximum sales and meet or exceed budgeted departmental profit.

Requirements:

  • Tertiary Qualification in F&B Management

  • 5 years hospitality experience

  • 3 years F&B management experience

 

Financial Manager

The Financial Manager will be responsible for:

  • Overall management of the accounting function and the responsible team.

  • Ensuring correct expenses are allocated in correct month.

  • Ensuring all monies are collected timeously through management of credit facilities review.

  • Reviewing and authorising all payments to suppliers in accordance with cash flow availability.

  • Ensuring all creditors are paid timeously, taking into account settlement discounts and applicable rebates are collected.

  • Monitoring all creditors and ensuring compliance to procurement processes and policies.

  • Verifying payroll transactions before finalisation of processing.

  • Forecasting/budgeting business for future months/years.

  • Processing monthly financial statements and report on these to the General Manager.

  • Timeously forwarding financial statements to head office as per the set deadlines.

  • Monitoring stock taking procedures and ensure that all stock is accounted for.

  • Monitoring daily revenue control, cash & banking and oversee all cash up schedules.

  • Reviewing the month end pack/balance sheet and ensure that all reconciliation items are followed up.

  • Ensuring that the ledgers remain in balance and follow up when necessary.

Requirements:

  • B. Comm. with Accountancy as a major subject essential

  • Hotel Management Diploma beneficial

  • Hotel level financial management experience for 5 years

  • Computer proficient

  • Accounting package experience

To apply, send your cv and cover letter explaining why you’re the best candidate to cheri@bonhotels.com. Closing date for applications is 30 June 2022. Should you not hear from us, please consider your application unsuccessful.


Founded in 2013 by hotelier and businessman, Guy Stehlik and his management team with a collective 127 years in hospitality, BON Hotels is an African hotel company with head offices in Cape Town, South Africa and Lagos, Nigeria that manages, markets, administrates and owns hotels, lodges and resorts throughout Southern Africa, as well as West and East Africa –a fast-growing, exciting and leading African hotel group.

Driven by the ethos of “Good people. Good thinking. Good feeling”, BON Hotels believes in creating loyalty among their guests, suppliers, hotel owners and stakeholders, by bringing a relevant and owner-focused approach to every aspect of hotel administration, management and marketing.

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