"If everyone is moving forward together, then success takes care of itself." – Henry Ford.
The hospitality industry is no stranger to hardships. We are often first to feel the impact of any global or local crisis. When a situation impacts the lives of the consumers we deal with daily, we are directly affected. So, this happens regularly; and we must tackle crises head on, for the sake of consumers and their confidence in us and for our own teams and their livelihoods.
There’s a terrible misconception by hotel management companies that hotel owners are interfering, ill-informed nuisances who should leave hotel management companies to do what they do – manage their hotels. Being a hotel owner and a hotel operator, I find myself in a quandary with this one; I wear both hats.
I have always believed in the organic growth of BON Hotels and have sworn in the past that I would rather go bust than take on a property to rack up the numbers in our portfolio, without being able to add value.
We recently hosted a cocktail function at one of our new properties - invited guests included many local business people, all of whom are passionate about their community and proud of what their neighbourhood has to offer - they are excited yet desperate for us to succeed as new owners and operators of their much loved hotel.
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