Start-up. Sounds like an exciting journey, doesn’t it? I have to say, exciting is true in every way, but the realities of a start-up can be challenging in many regards as well, not the least of which is staff turnover.

I recently had a request to comment on the role of the hotel general manager - specifically as to how this role has changed and to what we could attribute this. I am certain that many general managers who have been around for while will answer a resounding YES, my role has changed significantly! The hotel manager’s role may have changed over the last decade or so owing to a multitude of reasons but in fact it should not have done so.

Hotel Reservations